Frequently Asked Questions

Some common questions and answers to help you get started

Kargo360 is a user-friendly, technology-driven platform that simplifies logistics by connecting shippers with trusted transportation service providers. We understand the frustrations of shipping both our own and those of our customers which is why we’ve built a seamless solution that makes it easy for businesses and individuals to find, book, and manage reliable transport services with confidence and ease.

All our transporters, drivers, and brokers undergo a thorough vetting and verification process, ensuring they have complete profiles with reviews, experience, and credentials. This empowers our users with the necessary tools to make well-informed, strategic, and cost-effective shipping decisions.

Kargo360 provides a suite of advanced features and tools designed to simplify and optimize shipping and logistics.

  • Seamless Shipper-TSP Connection:Easily connect with verified transportation service providers to ensure your cargo reaches its destination efficiently.
  • Comprehensive Logistics Network: Our platform brings together shippers, transporters, drivers, and brokers, facilitating smooth collaboration and optimized logistics.
  • Hassle-Free Booking & Negotiation: Users can connect, negotiate terms, and finalize shipping agreements directly through our marketplace, making the process simple and efficient.
  • Smart, Tech-Driven Solutions: Kargo360 leverages advanced technology to enhance efficiency, improve transparency, and reduce overall logistics costs.
  • Real-Time Tracking & Instant Updates: Stay informed with live shipment tracking and instant notifications, ensuring complete visibility over your cargo.
  • For Businesses & Individuals: Whether shipping large commercial loads or personal cargo, Kargo360 provides a reliable and user-friendly solution for all logistics needs.

Kargo360 isn’t a transportation provider—we’re your ultimate logistics partner. We empower shippers and transportation service providers with a transparent, efficient, and hassle-free platform to manage logistics with ease. Join Kargo360 today to simplify shipping, save time, and optimize your logistics.

Absolutely Safe!

At Kargo360, we prioritize the safety and security of every shipment, ensuring a reliable and worry-free experience for our users. Our platform is built with advanced security measures, verified transporters, and real-time tracking to give you peace of mind throughout the shipping process.

  • Verified & Vetted Transporters – All transporters, drivers, and brokers on our platform undergo a thorough verification process, including profile reviews, experience checks, and credential validation.
  • Real-Time Tracking & Instant Updates – Stay informed about your shipment’s location and status with our live tracking feature and instant notifications.
  • Secure & Cashless Payments – Our encrypted, cashless payment system ensures your funds are protected and only released when you approve the transaction using a unique payment code.

With Kargo360, you can ship with confidence, knowing your cargo is in safe hands. Join us today and experience a secure, seamless, and efficient shipping solution!

Shipping cargo can involve risk—but with the right steps, you can protect your goods and ensure a smooth experience. Here’s how:

  1. Choose Verified Providers
    Work only with vetted transporters, drivers, and brokers. Kargo360 profiles include credentials and reviews to help you choose trusted partners.
  2. Verify Credentials
    Always ask for insurance documents, licenses, and legal registrations before handing over your shipment.
  3. Confirm Insurance Coverage
    Secure insurance—either through the transporter or a third-party—to protect high-value or fragile goods.
  4. Review Terms & Conditions
    Understand Kargo360’s policies, especially regarding liability and dispute resolution, before booking.
  5. Track in Real Time
    Use Kargo360’s real-time tracking to monitor your shipment and quickly respond to issues.
  6. Use Secure Payments
    Our cashless, secure system protects your transactions. Only complete payment once delivery is confirmed.
  7. Sign a Written Contract
    Formalize the shipment agreement with a written contract to ensure clear responsibilities and recourse in case of disputes.
  8. Complete a Bill of Lading (BOL)
    This receipt documents your shipment’s condition at pickup and delivery essential for proving in-transit damages.
  9. Double-Check Shipment Details
    Ensure accuracy of pickup, destination, and cargo info before booking to avoid delays or errors.
  10. Take Photos Before Shipping
    Use Kargo360’s photo upload feature to document the shipment’s condition crucial for resolving any damage claims.
  11. Use Proper Packaging
    Protect cargo with strong, secure packaging suited to the item type and transport distance.
  12. Maintain Clear Communication
    Stay in touch with the transporter using in-app call features to keep things on track and address concerns early.
  13. Inspect Upon Delivery
    Check your shipment immediately for damage or discrepancies and report any issues right away.

 

Kargo360 does not recommend paying off in full before delivery. By following these best practices, you can protect your shipment and ensure a safe and smooth shipping experience.

  • Sign up and log in to your account.
  • Enter shipment details, including pick-up and delivery locations.
  • Receive and compare transporter bid quotes.
  • Choose a transporter and confirm the booking.
  • Track your shipment in real-time until delivery.

Our platform supports a wide range of cargo, including general freight, fragile items, temperature-sensitive goods, oversized loads, and more. Check with your chosen transporter for specific requirements.

Shipping costs depend on factors such as distance, cargo weight, size, type, urgency, and the selected transporter’s pricing.

Yes, our platform offers real-time tracking so you can monitor your shipment’s progress and receive status updates until it reaches its destination.

We accept secure, cashless payments through credit/debit cards, digital wallets, and other trusted online payment gateways. Funds are only released to transporters upon delivery confirmation.

If a shipment is delayed, you will receive updates from the transporter. In case of loss or damage, our dispute resolution team will assist in resolving the issue, and eligible shipments may be covered under insurance policies.

Either party can request a cancellation of a booked shipment on Kargo360 before services are performed. Cancellations should only be made after attempts to resolve the issue have failed and it is certain the services will not be completed.

TSPs with a high cancellation rate at the time of booking a shipment may incur a variable surcharge added to their transaction fee. This surcharge will be calculated based on the TSP’s monthly cancellation rate on Kargo360. If a TSP’s cancellation rate exceeds 12%, Kargo360 reserves the right to impose an excessive cancellation fee.

If you provide transportation services, you can register on our platform, submit the necessary documents for verification, and begin bidding on shipments upon approval

If you are a driver, you can register on the Kargo360 platform, submit the necessary documents for verification, and, once approved, connect with transporters in need of driving services.

As a broker service provider, you can register on our platform, submit the necessary documents for verification, and once approved, begin bidding or connecting with transporters in need of brokers for their shipments.

You can reach our customer support team via:

  • Email: info@kargo360.com

Yes, we provide optional shipment insurance for added security. Check with our team for available coverage options.

Liftgate services help load and unload heavy or oversized shipments when a dock or forklift is unavailable. If your delivery location requires it, you can request this service at the time of booking.

We operate across all 50 states, though availability may vary based on transporters in your area. Enter your shipment details to view available transporters and services.

USDOT number is essentially the same as a DOT number, with the prefix “US” indicating it is an American number. USDOT number is the same as a DOT number.

An example of a USDOT number could be USDOT1523020, typically printed on every truck in the company’s fleet.

Operating without an USDOT # poses risks to your business. Carriers operating without DOT Number may face being put Out of Service. Additionally, companies operating without an USDOT Number are subject to fines.

An MC number is a unique identifier issued by the Federal Motor Carrier Safety Administration (FMCSA) for businesses engaged in interstate commerce. It is required for companies that transport goods or passengers for hire across state lines or act as brokers in arranging transportation. The MC number ensures the company complies with federal regulations and safety standards.

Didn’t find your answer?

Feel free to reach out to us for any other inquiries no covered in this page. Our team is ready to assist you.